About Us

Mission Statement

“The Mission Statement of the Maryland Department of Transportation Port Administration is to stimulate the flow of waterborne commerce through the ports in the State of Maryland in a manner that provides economic benefit to the citizens of the state.”

Our Vision Statement Shall:

  • Capitalize on Port business opportunities
  • Provide, manage and promote competitive, secure, state-of-the art terminals capable of efficiently handling diverse cargoes
  • Leverage mutually supporting public and private sectors
  • Act as a good steward of Maryland’s natural environment

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.​

For more information on the State of Maryland's customer service program​, or to submit a suggestion, ​please visit Maryland.gov/CustomerService​.​