The QCHAT – Paper initiative
membership includes the following organizations:
BalTerm
UPM-Kymmene
M-Real
ILA – Local 1429
Maryland Port Administration
Background:
In
May of 2002, the QCHAT Paper initiative was launched (BalTerm, M-Real,
UPM-Kymmene & MPA)
3-Phase approach proposed initially
Phase I – vessel to warehouse
(covered quality-related issues regarding vessel
discharge and paper handling)
Phase II – movement within warehouse
Phase III – warehouse to truck/rail
Combined Phase II & III
Steering Committee formed in late 2004 to guide QCHAT -Paper initiative
Work Group established in February 2005 to address 10 goal areas related
to the order fulfillment & inventory management processes
Quarterly meetings established to monitor progress and take appropriate
action for continued improvement
Phase I – Quality
Results:
Development & utilization of quality assessment
On-going education/training provided
Development of comprehensive training video covering all aspects of
initial cargo handling from vessel to first point of rest
Initial reduction in overall damage of more than 50%
Phase II & III
Quality Results:
Developed comprehensive process map
Reviewed current measures
Highlighted new measure
Developed new collaborative procedures & processes
Attained initial
performance improvement results in order fulfillment and inventory
management processes
Created by The Maryland Port Administration.
For General Information call 1-800-638-7519 or write to:
MPA World Trade Center, 401 East Pratt Street, Baltimore, Maryland 21202 Web Site Disclaimer
